(Replacement is possible for this item but ONLY if the item was found damaged (PLEASE SEE THE DETAILS BELOW) within precisely 90 days under our standard factory warranty. Submit a ticket to us and our team will hold the right to evaluate your specific situation and see if you would be eligible for a one-time free product replacement for your original purchase. If your case gets approved by our teams, you will get a free one-time replacement and you do not need to send us back the damaged item. We do not accept any returns due to the custom, made-to-order nature of this designer watch item and all the products we send to you are brand new and unused items. The hands, dial, and watch movement are the only components covered under our factory warranty. If the watch proves to be defective in material or workmanship under normal use, it will be replaced free of charge (one-time) at the discretion of our design factory. A return shipping and handling fee will apply to all warranty service. The manufacturer's warranty does not cover: Battery, case, crystal, strap, or bracelet; Damage resulting from improper handling, lack of care, accidents, or normal wear and tear; Water/ liquid damage unless marked water-resistant; Repairs if the watch was not originally purchased from this website; This warranty is void if the watch has been damaged by accident, negligence, unauthorized service, or other factors not due to defects in material or workmanship.)